Your privacy matters to us - here's how we handle your info
Look, we get it - nobody actually enjoys reading privacy policies. But since you're here at Ignovex Bastion Sports Complex, we figured we'd keep things real with you.
When you book a court, sign up your kid for training, or just browse our site, you're trusting us with some of your personal details. That's not something we take lightly. This policy breaks down exactly what we collect, why we need it, and what we do (and don't do) with it.
We're a sports facility in North York, not some tech giant trying to monetize every click. We collect what we need to run our operations smoothly and give you the best experience possible. That's it.
When you're booking courts or signing up for programs, we'll ask for stuff like:
Like most websites these days, we gather some technical info when you visit:
Yeah, we've got cameras throughout the facility. It's mainly for security and liability purposes. Nobody's watching you miss that free throw, don't worry - we're just making sure everyone stays safe and equipment doesn't walk away.
Here's the deal - we use your information for pretty straightforward reasons:
Processing bookings, managing memberships, handling payments, sending you confirmation emails and reminders about your court times. Basic operational stuff.
Emergency contacts for youth programs, medical info to prevent injuries, security footage to protect everyone and our equipment.
Understanding what facilities are most popular, what times work best, what programs people actually want. We're not mind readers - data helps us get better.
Sending updates about schedule changes, new programs, special events, or facility maintenance. We won't spam you - that's annoying for everyone.
Sometimes we're legally required to keep records or respond to official requests. It's rare, but it happens.
We take security seriously around here. After all, we're protecting courts full of expensive equipment - we can protect your data too.
Data Retention: We keep your info as long as you're using our services, plus whatever's legally required after that. Once you're done with us and we don't need it anymore, we delete it properly.
Yeah, we use cookies. Not the chocolate chip kind - the digital ones that remember you when you come back.
These keep the site working. Login sessions, booking carts, basic functionality. Can't really turn these off without breaking things.
Help us see what's popular, where people get stuck, what needs fixing. Completely anonymous - we can't identify you personally.
Remember your preferences, language choices, stuff like that. Makes things more convenient for you.
We use Google Analytics to understand traffic patterns. You can opt out if you want - check your browser settings.
Managing Cookies: Most browsers let you control cookies through settings. Block 'em all if you want, but heads up - some features might not work right. That's just how modern websites roll.
It's your data. You've got rights. Here's what you can do:
| Your Right | What It Means |
|---|---|
| Access | Request a copy of what personal info we've got on you. We'll send it over within a reasonable timeframe. |
| Correction | If something's wrong or outdated, tell us and we'll fix it. Happens all the time - people move, change numbers, whatever. |
| Deletion | Want us to delete your data? We can do that, unless we're legally required to keep it for some reason. |
| Opt-Out | Don't want marketing emails? No problem. Every email has an unsubscribe link. One click and you're out. |
| Portability | Get your data in a format you can take elsewhere. Not super common for sports facilities, but it's your right. |
| Complaint | If you think we're handling your data wrong, you can complain to the Privacy Commissioner of Canada. We'd rather talk it out first though. |
Let's be crystal clear: we don't sell your personal information. Period. That's not our business model.
When you pay for something, your payment info goes to our payment processor. They handle the transaction securely. We never see your full credit card number.
Our scheduling software needs basic info to manage bookings and send you reminders. They're contractually bound to protect your data.
We use email platforms to send confirmations and updates. They can't use your email for their own purposes.
If law enforcement shows up with proper paperwork, or there's a legitimate legal issue, we might have to share info. Hopefully that never happens.
Companies that help us run the facility - cleaning, maintenance, equipment suppliers. They only get what they absolutely need.
All these third parties are vetted and contractually required to protect your data. If they mess up, we hold them accountable.
We run youth athletic programs, so we deal with kids' information. We take this extra seriously.
Parents: You have the right to review, update, or delete your child's information at any time. Just reach out to us. We also recommend talking to your kids about online safety - we do our part, but family conversations matter too.
Privacy laws change. Technology evolves. Our business grows. So yeah, we might update this policy from time to time.
Your continued use of our facilities after changes means you're cool with the updated policy. If you're not cool with it, we understand - you can close your account and request data deletion.
Look, if you've made it this far, you either really care about privacy or you couldn't sleep. Either way, we respect that.
Got questions about this policy? Think we messed something up? Want to exercise your rights? Just reach out.